Sophos XG v18 Central Firewall Management and Reporting

Question

Good morning, 
 I'm on a XG135 with SFOS 18.0.3 MR-3 configured in HA. 
 I want to enable Sophos Central services under Central synchronization section, i only choose "Use Sophos Central reporting" and then apply. I get a red banner sayings: "Couldn't apply settings to turn on firewall services from Sophos Central". 
 I have allready active central reporting license in central and for each subestate i have allocate the saparete license. I have used the same procedure for all of our firewall(six total all with same firmware). But i get this error only in this one, any advice? Reboot allready done. 
 Thankyou 
 Regards.

Alberto Calcaterra · Accepted Answer

The case is resolved, 
 if you have sophos central enterprise with sub-estate organization, you need to use your sub-estate super admin user(sophos central admin) and not sophos central enterprise super admin. 
 Regards.

emmosophos · Answer

Hello Alberto, 
 Thank you for the follow-up! 
 No ETA, but you can give us a call to get the case created and troubleshoot. 
 However, if you follow this https://community.sophos.com/xg-firewall/f/discussions/119669/central-registration-messed-up/434338 most likely will help you fix the issue. 
 Regards,

Sophos XG v18 Central Firewall Management and Reporting

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