Advisory: Support Portal Maintenance. Login is currently unavailable, more info available here.
In the last week I had my Xg86 firewall fail with a only a red light showing on the device. Nothing works and I ended up purchasing a new device. When registering the new device I noticed that the Original device only lasted 10 months.
1. Is it still under warranty?
2. Can I send it in to get repaired to have a spare?
3. How to I get in touch with Support to file a warranty case? The portal says its down.
Hi Yendor, Thanks for reaching out to Sophos Community.Devices can be replaced as long as it has active support subscriptions on it. You can log a case with us to have our support engineer verify the device…
Hi Yendor, Thanks for reaching out to Sophos Community.Devices can be replaced as long as it has active support subscriptions on it. You can log a case with us to have our support engineer verify the device further.Currently support portal is under maintenance but you can reach out to us via call/chat support to raise the case from our support portal here : https://support.sophos.com/support/ and chose a number according to your region under Critical Cases section.
SO I transferred the license to a new XG86 that I purchased to get the network back up and functioning. So currently the old device is not currently on the active support however, it is still under a year old.The Support Portal is and has been unavailable for 3 days now and I am unable to get support.Can I send this device in to be fixed?
Yes, you can send the old device for a replacement! If you haven't been able to reach to us via Chat or Phone to create the ticket, please send me a DM so I can assist you with this.