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Cannot Upgrade or Backup

Hi, 

probably need separate posts but after spending 4+ hours on live chat to eventually be told they cannot help and then they just ended the session! I have turned to these forums.

1, I am running SFOS 18.0.3 MR-3

2, I cannot Download SW-18.0.4_MR-4.SFW-506 as when I click the download button nothing happens (have restarted) Support are unable to link me to a download location to download manually, when I try myself I get asked for my product licence username and password which I do not have (never have)

3, I cannot backup any longer via the internal mail server (have done ok since March last year but now it has just stopped working and there is nothing in the log viewer)

"Failed to send the test mail on the email address. For more details, refer to the log viewer"

4, Unable to get a connection to my FTP server (I use it all the time for other purposes) I am presuming this is because I cannot set a port number. 

"Backup could not be sent due to incorrect server configuration"

If anyone can help with any of these issues I would really appreciate it!

 

Thank you



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Parents
  • Hello,

    Support are unable to link me to a download location to download manually,

    You can download the update file for v18 MR4 at the Licensing Portal. In order to download It, you will need to login with your SophosID, which is the same one you used to login here on the community.

    Also, remember to download the correct update file depending on your installation method.

    3, I cannot backup any longer via the internal mail server
    4, Unable to get a connection to my FTP server

    Please create another thread for those issues.

    Thanks!


    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

Reply
  • Hello,

    Support are unable to link me to a download location to download manually,

    You can download the update file for v18 MR4 at the Licensing Portal. In order to download It, you will need to login with your SophosID, which is the same one you used to login here on the community.

    Also, remember to download the correct update file depending on your installation method.

    3, I cannot backup any longer via the internal mail server
    4, Unable to get a connection to my FTP server

    Please create another thread for those issues.

    Thanks!


    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v20 GA @ Home

    XG 115w Rev.3 8GB RAM v19.5 MR3 @ Travel Firewall

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