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AD Users cannot log into Sophos Portal

Ashish Gupta

I just configured New AD Server windows 2019. I configured users on sophos for vpn remote access.

For downloading the client certificate , when I try to logon to Sophos portal it fails

On windows side i can see  successful log on and immediated log off means credentials are correct

on sophos side it is saying access denied due to invalid credentials. Please help.



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  • 0 in reply to Ashish Gupta

    OK, this was just to test if it is because of special characters.

    Second you could of course try it with native LDAP without SSL but I guess the issue is somewhere else.

    You have imported some Groups with the Import group wizard and can see these groups and containing users then in XG?

    You do not need to create users on XG manually.

    Is the access to those services enabled here? This is essential.

    Then please post the logs where you see the login failure with invalid credentials.

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