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AD Users cannot log into Sophos Portal

I just configured New AD Server windows 2019. I configured users on sophos for vpn remote access.

For downloading the client certificate , when I try to logon to Sophos portal it fails

On windows side i can see  successful log on and immediated log off means credentials are correct

on sophos side it is saying access denied due to invalid credentials. Please help.



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  • FormerMember
    0 FormerMember

    Hi , Thanks for reaching out to Sophos Community.

    Make sure that you're AD server is selected under SSL VPN Authentication methods.

    Verify this by navigating to Authentication > Services > SSL VPN authentication methods. If the AD server is not selected, then select it, save the config and attempt to login again.

  • It is configured in SSL VPN Authentication methods.

    it is going to AD Server I can see log on and log off there but some how in log files it is saying due to invalid credentials, Do I have to create a user in sophos?

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