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Avira AV pattern not updated

My Sophos XG210 (SFOS 18.0.3 MR-3) shows that Avira AV pattern is not updated since 2020/12/14. Sophos AV is updated.

What's going on? Is it a problem with my firewall or is it global?

 

Updates status:

Pattern

Current version

Available version

Last successful update

Status

Avira AV

1.0.412546

-

14:42:36, Dec 14 2020

Success

Sophos AV

1.0.16368

-

02:43:36, Dec 16 2020

Success

 

SYSTEM
2020-12-16 10:43:36
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16368 to 1.0.16369.
17819
SYSTEM
2020-12-16 02:43:36
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16367 to 1.0.16368.
17819
SYSTEM
2020-12-15 18:45:11
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16366 to 1.0.16367.
17819
SYSTEM
2020-12-15 16:43:37
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16365 to 1.0.16366.
17819
SYSTEM
2020-12-14 16:42:36
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16363 to 1.0.16365.
17819
SYSTEM
2020-12-14 14:42:36
Anti-Virus
Successful
Avira AV definitions upgraded from 1.0.412545 to 1.0.412546.
17819

Thank you.

  • Hi all,

    Sophos is working on this and we recommend you to switch to single scan “Sophos” if there are any concerns.

    Thanks,

    Yashraj Singha

    Community Team Lead, Support & Services| Sophos Technical Support
    Support Videos | Product Documentation@SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' button.

  • Hi

    The reported issue with Avira patterns stopped updating on 14th December is now resolved with internal ID NC-66996.

    Thanks,

     

     
    Harsh Patel (H_Patel)

    Community Support Engineer | Sophos Technical Support
    Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' button.

  • Hi,

    there is another thread which is reporting the issue is resolved. I have checked my XG and the Avira is now dated 19th Dec which is today.

    Ian

     
    V18.0.x - e3-1225v5 6gb ram on 4 port MB with 2 x APX120 - 20w. 
    If a post solves your question use the 'This helped me' link.
  • Hi all,

    another observation from today. The Avira signatures started to work at 18th and at 19th all updates stopped again. Today only savi updated once
    It seem as problem with update servers. Anyway I'm running 18.0.3 at the moment, not sure how other users with MR4 as it has one fix:

    NC-61206 [Up2Date Client] XG Fails To Fetch hotfixes/patterns : File /conf/certificate/u2dclient.pem Missing

    Anyway as home user it is not crucial for me and I'm not going to monitor it till January. Enjoy holidays.

    logs.txt
    Mon Dec 14 13:19:30 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412546   <<< last AVIRA update
    
    Mon Dec 14 16:35:30 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16365
    Tue Dec 15 15:14:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16366
    Tue Dec 15 18:15:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16367
    Tue Dec 15 18:30:31 2020 pt_dload_checker: New updated patterns are now at /content/ips_16.0/18.17.71
    Wed Dec 16 01:33:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16368
    Wed Dec 16 10:06:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16369
    Wed Dec 16 19:10:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16370
    Thu Dec 17 08:15:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16371
    Thu Dec 17 11:46:31 2020 pt_dload_checker: New updated patterns are now at /content/ips_16.0/18.17.72
    Thu Dec 17 13:32:30 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16372
    Thu Dec 17 14:02:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16373
    Fri Dec 18 05:23:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16374
    Fri Dec 18 09:40:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16375
    Fri Dec 18 17:43:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16376
    
    Fri Dec 18 20:44:32 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412554   <<< AVIRA started again
    Fri Dec 18 20:59:29 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412555
    Fri Dec 18 22:44:29 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412556
    Fri Dec 18 23:00:31 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412557
    Fri Dec 18 23:30:31 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412558
    Sat Dec 19 01:31:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16377
    Sat Dec 19 05:47:32 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412560
    Sat Dec 19 06:17:31 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412561
    Sat Dec 19 07:48:29 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412562
    Sat Dec 19 08:03:31 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412563
    Sat Dec 19 08:18:32 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412564
    Sat Dec 19 08:33:31 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412565
    Sat Dec 19 09:34:29 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412566
    Sat Dec 19 09:49:31 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412567
    Sat Dec 19 10:04:31 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412568
    Sat Dec 19 10:05:08 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16378
    Sat Dec 19 12:05:29 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412569
    Sat Dec 19 12:20:30 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412570
    Sat Dec 19 14:51:29 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412571
    Sat Dec 19 15:06:29 2020 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.412572   <<< last AVIRA again, 1 savi missing too
    
    Sun Dec 20 13:29:29 2020 pt_dload_checker: New updated patterns are now at /content/savi_1.00/1.0.16380
    
    

  • Hi Tomas,

    SAVI updated 2237 on the 20th and Avira updated at 0105 on the 20th, so yes there is still something wrong with the Avira updates as well as the Sophos updates because it is now 0839 on the 21st.

    My XG's update interval is set at 15 minutes.

    Ian

    Update :- Avira still showing 0105 20th Dec., last update SAVI 1134 21st Dec.

     
    V18.0.x - e3-1225v5 6gb ram on 4 port MB with 2 x APX120 - 20w. 
    If a post solves your question use the 'This helped me' link.


    Added updated times for pattern updates.
    [edited by: rfcat_vk at 3:57 AM (GMT -8) on 21 Dec 2020]
  • same here, just fixed, something has again messed up with the avira updates. Nothing happened from Dec. 19th until now Dec 21st.

    Isn't someone/something monitoring this service at Sophos?

  • Hi All,

    I have submitted this feedback to dev team again. Please allow us sometime for investigation and will update you here with latest status.

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support

    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link.

  • Hi Vishal_R,

    Avira updated about a minute ago, SAVI hasn't updated in 24 hours.

    Ian

     
    V18.0.x - e3-1225v5 6gb ram on 4 port MB with 2 x APX120 - 20w. 
    If a post solves your question use the 'This helped me' link.
  • Currently Avila, atp and savi are all updating.

    ian

     
    V18.0.x - e3-1225v5 6gb ram on 4 port MB with 2 x APX120 - 20w. 
    If a post solves your question use the 'This helped me' link.