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XG Firewall v18 MR-4: Feedback and experiences

New Thread to cover changes / feedback / experiences.

"Old" MR3 Thread: https://community.sophos.com/xg-firewall/f/discussions/123403/xg-firewall-v18-mr-3-feedback-and-experiences

Release Notes: https://community.sophos.com/xg-firewall/b/blog/posts/xg-firewall-v18-mr4-is-now-available

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LuCar Toni over 3 years ago in reply to twister5800 +1

For XG Appliances, running in Active-Passive, we can accelerate more performance with the new fastpath technology. You should see more performance throughput on XGs running in Active-Passive. The HA…

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0 SG001 over 3 years ago

Just upgraded from MR3 to MR4 and found one issue.

Manual Pattern Update in airgap environment doesn't work anymore. I can confirm that it worked on MR3.

Uploaded the actual pattern file in WebGui but nothing happened.

Also there is no entry in /log/u2d_airgap.log
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0 SG001 over 3 years ago

Just upgraded from MR3 to MR4 and found one issue.

Manual Pattern Update in airgap environment doesn't work anymore. I can confirm that it worked on MR3.

Uploaded the actual pattern file in WebGui but nothing happened.

Also there is no entry in /log/u2d_airgap.log
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0 LuCar Toni over 3 years ago in reply to SG001

That sounds like an issue. Can you open a Case and link the Case ID to emmosophos ?

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0 SG001 over 3 years ago in reply to LuCar Toni

I will open a case in January and let you know the case ID.
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0 Mark Facius1 over 3 years ago in reply to SG001

Same problem here, does this ticket number already exist - trying to create one myself right now (support portal down ...).
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0 Mark Facius1 over 3 years ago in reply to SG001

I am fighting now for the 2nd time with the support regarding this problem.
My ticket numbers: 03566923 and now 03608869

Which ticket was there for you regarding this?

With our clusters exactly the same problem, click upload and then absolutely nothing more - also no entries in the log.

Tested different browsers (Edge, Chrome).

Many employees in the support seem to be absolutely not familiar with the topic AirGap. Since nothing happens, I can not provide any error messages or logs! And that a support access to an AirGap machine is not possible should be clear, otherwise I would not need AirGap!
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0 emmosophos over 3 years ago in reply to Mark Facius1

Hello Mark,

I have flagged the closed case and open case to management.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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