upgrade sophos xg 430 rev 1 with SFOS 17.5.14 MR-14-1 to SFOS 18.0.3 MR-3 failed

Question

We have a sophos xg 430 rev 1 appliance with version SFOS 17.5.14 MR-14-1 the appliance offers me to update the appliance but when it is applied the appliance reboots and remains with the same version (SFOS 17.5.14 MR-14-1).
 I searched in log and I did not find anything.

Knowing that this update is applicable according to docs.sophos.com/.../rn_UpgradeInformation.html Thinks

emmosophos · Answer

Hello Hakim, 
 Thank you for the logs. 
 I think you would need to RMA the device, please open a ticket with Support. 
 When doing this please submit the log you showed me and the output of these commands: 
 # grep "ata1" syslog.log.0 | grep -e "error\|fail" | head 
 # grep "Command line: auto BOOT_IMAGE" syslog.log.0 | tail -n5 
 # hdparm -i /dev/sda 
 I think you might be affected by NC-61506 
 Please share with me the Case ID once you open it! 
 Regards,

upgrade sophos xg 430 rev 1 with SFOS 17.5.14 MR-14-1 to SFOS 18.0.3 MR-3 failed

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