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Hello Mahmoud,

Thank you for contacting the Sophos Community!

Please try restarting your firewall, sounds like a process might be stuck.

IF after the restart the issue persists, please check in the csc.log if you see anything when you save the setting.  

You would need to put this in debug, from the advanced shell using the command below:

# csc custom debug

Regards,

thanks for your answer.

I used to use Cyberoam CR50ing before. When I bought the new device, Restore the cr50 backup to sophos. After doing this step, a problem was seen.

The following steps were reviewed in order:

1- Restart my firewall and test VPN Setting - Not OK

2- Restart VPN Service - Not OK

3- Run csc custom debug in console.

But I do not know how to use this file. This means that when I use the Trail or Less commands to view csc.log, I will not be able to see the possible error. Can you guide me to do this problem correctly?

thanks a lot

Hello Mahmoud,

You would need to know the time you made the change and then using less, find an entry that points to the time you replicated the issue.

Regards,