Hi,
I need som help understanding the application control of new apps, please.
Today I had a call from a user who tried to open a URL. The request had been blocked by Webfilter but I do not see a reason for this.
I found out, that the URL had been detected as application "Concur" which is listed as "new".
I would have expected that the block in Webfilter was because of application but application filter log was empty for the user.
The only thing I could find that "Concur" was "new" and now I set it to "unsanctioned". Waiting for the user feedback.
My problem is, I do not understand why the request had been blocked. The default action in the application filter profile is "allowed" and "Concur" is not listed as denied application in the application filter profile. Even if it had been blocked, there should be something logged why.
Block event:
2020-11-25 11:14:01Web filtermessageid="16002" log_type="Content Filtering" log_component="HTTP" log_subtype="Denied" status="" fw_rule_id="121" user="xxxxxx@xxxxxxxxxxxxxxx.xx" user_group="xxxxxxxxxxx" web_policy_id="4" web_policy="" category="General Business" category_type="Acceptable" url="https://www.concursolutions.com/mobile/ConcurMobileRedirect.asp?type=EXP_RPT_LIST&ts=xxxxxxxxxxxxxxxx&token=xxxxxxxxxxxxxxxxxxxxxx&cteDeepUrl=http://eu1.concursolutions.com?hpo%3D22%26cte%xxxxxxxxxxxxxxxxxxxxxxx" content_type="" override_token="" response_code="" src_ip="192.168.xxx.xxx" dst_ip="184.30.212.39" protocol="TCP" src_port="55974" dst_port="443" bytes_sent="0" bytes_received="0" domain="www.concursolutions.com" exception="" activity_name="UserActivity" reason="" user_agent="Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.67 Safari/537.36 Edg/87.0.664.47" status_code="403" transaction_id="" referer="https://www.concursolutions.com/mobile/ConcurMobileRedirect.asp?type=EXP_RPT_LIST&ts=xxxxxxxxx&token=xxxxxxxxxxxxxxxxxxxx&cteDeepUrl=http://eu1.concursolutions.com?hpo%3D22%26cte%xxxxxxxxxxxxxxxxxxxxx" download_file_name="" download_file_type="" upload_file_name="" upload_file_type="" con_id="613720064" app_name="Concur" app_is_cloud="1" override_name="" override_authorizer="" used_quota="0"
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