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17.5.14 MR-14-1 to 18.0.3 MR-3 failed

I have a Sophos XG Home box and I'm trying to do the upgrade. The console just hangs for a while trying to book the 18.03 image and then reboots to the 17.5 image. I have tried a few times and just get the same result. I sits there for at least five minutes trying to boot the 18.03 image with no errors showing on the screen. I can't find any error messages and, as I said, none show up on the screen. The box has 8GB of RAM and just an old Dell i5 machine I'm re-purposing. I wish I could give more info but I've searched through the logs and don't see anything related to the upgrade.

Any help would be appreciated. Even if it's pointing me to a log file I can review.

Thanks



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  • There are no entries in the migration.log file for this upgrade. I see lines from the previous 17 upgrades but nothing for this one.

  • I searched through the u2d.log file. It does show some errors:

    <Up2Date>                                                                       
      <Package u2dtype="firmware" requiresMandatoryUpdate="0">                      
        <File name="SW-18.0.3_MR-3.SFW-457.sig">                                    
          <location>d3tusa5dvomhzy.cloudfront.net/.../SW-18.0.3_MR-3.SFW-457.
    sig</location>                                                                  
          <version>SFOS 18.0.3-457</version>                                        
          <fwversion>18.0.3.457</fwversion>                                         
          <appmodel>SF01V</appmodel>                                                
          <appvendor>SO01</appvendor>                                               
          <productcode>CN</productcode>                                             
          <size>400814722</size>                                                    
          <md5sum>aa41673bbb2f6f3cf5ebb6008d76dbb6</md5sum>                         
          <release>GA</release>                                                     
          <releasenotes>d3tusa5dvomhzy.cloudfront.net/.../18.0.3.457.r
    eleasenotes</releasenotes>                                                      
          <message>Sophos Firewall MR Release</message>                             
          <releasedate>2020-10-13</releasedate>                                     
        </File>                                                                     
      </Package>                                                                    
    </Up2Date>                                                                      
                                                                                    
    DEBUG     Nov 28 16:21:06 [17472]: Response length : 745                        
    DEBUG     Nov 28 16:21:06 [17472]: Received name : SW-18.0.3_MR-3.SFW-457.sig   
    DEBUG     Nov 28 16:21:06 [17472]: Received location : https://d3tusa5dvomhzy.cl
    oudfront.net/SW/SW-18.0.3_MR-3.SFW-457.sig                                      
    DEBUG     Nov 28 16:21:06 [17472]: Received version : SFOS 18.0.3-457           
    DEBUG     Nov 28 16:21:06 [17472]: Received fwversion : 18.0.3.457              
    DEBUG     Nov 28 16:21:06 [17472]: Received appmodel : SF01V                    
    DEBUG     Nov 28 16:21:06 [17472]: Received appvendor : SO01                    
    DEBUG     Nov 28 16:21:06 [17472]: Received productcode : CN                    
    DEBUG     Nov 28 16:21:06 [17472]: Received size : 400814722                    
    DEBUG     Nov 28 16:21:06 [17472]: Received md5sum : aa41673bbb2f6f3cf5ebb6008d7
    6dbb6                                                                           
    DEBUG     Nov 28 16:21:06 [17472]: Received release : GA                        
    DEBUG     Nov 28 16:21:06 [17472]: Received releasenotes : https://d3tusa5dvomhz
    y.cloudfront.net/CHANGELOG/18.0.3.457.releasenotes                              
    DEBUG     Nov 28 16:21:06 [17472]: Received message : Sophos Firewall MR Release
    DEBUG     Nov 28 16:21:06 [17472]: Received releasedate : 2020-10-13 
  • So the migration of the appliance is not the issue, rather the booting of the image.

    Do you have access to the display output (monitor or serial)? 

    __________________________________________________________________________________________________________________

  • I do have access to it but it's about a mile away at my in-law's house. I have a VPN set up between our two so I can connect to it. I watched it last time and the console just hangs for a while trying to book the 18.03 image and then reboots to the 17.5 image. No errors show up at all on the screen.

  • If you want a "quick and dirty" solution, simply reinstall the VM with a Rufus Stick and import your V17.5 backup. 

    If you want to investigate this further, we would need to get the outprint of this reboot. Because it should show a interrupt reason. 

    __________________________________________________________________________________________________________________

  • I'm not running it in a VM, it's on a physical box. I could reimage the box and apply my backup. I guess that would work but I'm not sure. I honestly don't have a lot of config on it with the exception of the VPN.

    Regarding your reference to Rufus, I usually use Etcher to burn USB drives since I've got mostly Linux boxes. I do have one Windows PC but just because you always need one for stuff that comes up.

    I appreciate your help and would love to get the output of the reboot. That's why I was asking about the log files because nothing shows up on the console. If there's another log file or any other output I could share, I'd be glad to do that.

    Thanks

  • This still isn't working. I tried looking at all of the log files and didn't see anything that was helpful. I'll just wait until the next release and try again.