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17.5.14 MR-14-1 to 18.0.3 MR-3 failed

Steve Stidhem

I have a Sophos XG Home box and I'm trying to do the upgrade. The console just hangs for a while trying to book the 18.03 image and then reboots to the 17.5 image. I have tried a few times and just get the same result. I sits there for at least five minutes trying to boot the 18.03 image with no errors showing on the screen. I can't find any error messages and, as I said, none show up on the screen. The box has 8GB of RAM and just an old Dell i5 machine I'm re-purposing. I wish I could give more info but I've searched through the logs and don't see anything related to the upgrade.

Any help would be appreciated. Even if it's pointing me to a log file I can review.

Thanks



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  • 0 in reply to LuCar Toni

    There are no entries in the migration.log file for this upgrade. I see lines from the previous 17 upgrades but nothing for this one.

  • 0 in reply to Steve Stidhem

    So the migration of the appliance is not the issue, rather the booting of the image.

    Do you have access to the display output (monitor or serial)? 

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  • 0 in reply to LuCar Toni

    I do have access to it but it's about a mile away at my in-law's house. I have a VPN set up between our two so I can connect to it. I watched it last time and the console just hangs for a while trying to book the 18.03 image and then reboots to the 17.5 image. No errors show up at all on the screen.

  • 0 in reply to Steve Stidhem

    If you want a "quick and dirty" solution, simply reinstall the VM with a Rufus Stick and import your V17.5 backup. 

    If you want to investigate this further, we would need to get the outprint of this reboot. Because it should show a interrupt reason. 

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  • 0 in reply to LuCar Toni

    I'm not running it in a VM, it's on a physical box. I could reimage the box and apply my backup. I guess that would work but I'm not sure. I honestly don't have a lot of config on it with the exception of the VPN.

    Regarding your reference to Rufus, I usually use Etcher to burn USB drives since I've got mostly Linux boxes. I do have one Windows PC but just because you always need one for stuff that comes up.

    I appreciate your help and would love to get the output of the reboot. That's why I was asking about the log files because nothing shows up on the console. If there's another log file or any other output I could share, I'd be glad to do that.

    Thanks

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