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17.5.14 MR-14-1 to 18.0.3 MR-3 failed

I have a Sophos XG Home box and I'm trying to do the upgrade. The console just hangs for a while trying to book the 18.03 image and then reboots to the 17.5 image. I have tried a few times and just get the same result. I sits there for at least five minutes trying to boot the 18.03 image with no errors showing on the screen. I can't find any error messages and, as I said, none show up on the screen. The box has 8GB of RAM and just an old Dell i5 machine I'm re-purposing. I wish I could give more info but I've searched through the logs and don't see anything related to the upgrade.

Any help would be appreciated. Even if it's pointing me to a log file I can review.

Thanks

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0 FormerMember over 3 years ago

Hi Steve Stidhem,

Thank you for reaching out to the Community!

Did you download the firmware image from the licensing portal? Could you please share the name of the downloaded file? Did you download the hardware or software image?

You could check the u2d logs from the XG for firmware updated related logs.

Thanks,
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0 Steve Stidhem over 3 years ago in reply to FormerMember

I just downloaded it from within the web console. It says it's

SW-18.0.3_MR-3.SFW-457

GA
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0 rfcat_vk over 3 years ago in reply to Steve Stidhem

Hi,

try just uploading the file into the XG without ticking the install function. This process will validate the file without crashing your XG. I assume your file has a .sig suffix?

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

If a post solves your question please use the 'Verify Answer' button.
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0 Steve Stidhem over 3 years ago in reply to rfcat_vk

That's how I did it. I'm downloading it again now.
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0 Steve Stidhem over 3 years ago in reply to rfcat_vk

Ok. I just tried it again and had the same result. Any other thoughts? I downloaded it through the web interface and then hit install. It tried but rebooted back to the 17 image.
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0 Steve Stidhem over 3 years ago in reply to rfcat_vk

Is the u2d log file in the/logs directory?
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0 rfcat_vk over 3 years ago in reply to Steve Stidhem

Yes, it is.

What NICs are installed on the DELL?

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

If a post solves your question please use the 'Verify Answer' button.

asked for more information.
[edited by: rfcat_vk at 3:09 AM (GMT -8) on 28 Nov 2020]
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0 Steve Stidhem over 3 years ago in reply to rfcat_vk

The built in one and installed another gb card. I don't remember what brand. They are both working fine under 17 though.
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0 Steve Stidhem over 3 years ago in reply to rfcat_vk

I'll have to look at the log file tomorrow. I'm on my phone right now.
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0 Steve Stidhem over 3 years ago in reply to rfcat_vk

I'll have to look at the log file tomorrow. I'm on my phone right now.
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0 Steve Stidhem over 3 years ago in reply to Steve Stidhem

This still isn't working. I tried looking at all of the log files and didn't see anything that was helpful. I'll just wait until the next release and try again.
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