Can't get to VPN download web page

I have a new user that needs access to the remote access vpn and when we try to go to the web page to download the client and config the web pages doesn't load. Did something change?

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  • Hi Rick,

    please confirm that on your XG firewall appliance at Administration > Device access in the WAN zone the checkbox next to User portal is ticked.

    Thanks

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 18.0.3 MR-3
    Intercept X Advanced (for Server) with EDR EAP latest
    If a post solves your question use the 'Verify Answer' link

  • That did the trick. Thank you. Although I am curious how it got turned off. It has been on and we use it occasionally. Oh Well. Thank you again for the help

  • Yeah... sometimes I also feel as if my XG is doing whatever it wants to do. Sweat smile

    Glad that I could help you out, please mark the answer as solution so that the thread can be closed. Thanks!

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 18.0.3 MR-3
    Intercept X Advanced (for Server) with EDR EAP latest
    If a post solves your question use the 'Verify Answer' link

Reply
  • Yeah... sometimes I also feel as if my XG is doing whatever it wants to do. Sweat smile

    Glad that I could help you out, please mark the answer as solution so that the thread can be closed. Thanks!

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 18.0.3 MR-3
    Intercept X Advanced (for Server) with EDR EAP latest
    If a post solves your question use the 'Verify Answer' link

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