We recently deployed a brand new Sophos XG115W with the latest firmware SFOS 18.0.3 MR-3 but for some reason everyday the customer has to reboot the firewall and connection will be restored. I checked the events and nothing shows up except the attached screen capture
Sophos support really slow in responding and not a good impact for a new sophos admin like me. This is the first time our team decides to use Sophos for Customers.
Do you have a Display at hand, which the customer can plug in before rebooting the appliance?
So we can better understand, why the appliance hangs.
No, the thing is prior to rebooting the device, it still has power/lights on it. FYI, it happened again this morning and they had to reboot to restore the connection. What's frustrating is, this community responds faster than the support/tickets.
You should get a display to this device. Because the power LED etc could be on but the appliance could hang in a Boot loop or something like that.
Quick question, does the Sophos XG firewall reboots after an AV definition upgrade? I checked the last 5 days of event logs and all shows the same pattern of after an AV definition upgrade, then the logs stops there
No, it doesn't reboot!