Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 14 replies
  • Answers 1 answer
  • Subscribers 38 subscribers
  • Views 2011 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

intermittent firewall connection

Jeff Co

Hi,

We recently deployed a brand new Sophos XG115W with the latest firmware SFOS 18.0.3 MR-3 but for some reason everyday the customer has to reboot the firewall and connection will be restored. I checked the events and nothing shows up except the attached screen capture

Sophos support really slow in responding and not a good impact for a new sophos admin like me. This is the first time our team decides to use Sophos for Customers.

Thanks

Jeff



This thread was automatically locked due to age.
Parents
  • 0

    Do you have a Display at hand, which the customer can plug in before rebooting the appliance? 

    So we can better understand, why the appliance hangs. 

    __________________________________________________________________________________________________________________

Reply
  • 0

    Do you have a Display at hand, which the customer can plug in before rebooting the appliance? 

    So we can better understand, why the appliance hangs. 

    __________________________________________________________________________________________________________________

Children
Unfiltered HTML