XG330 with Firmware Version SFOS 18.0.3 MR-3 rebooting randomly with intervals of a couple of houres

We have almost the same Problem here on a XG330 HA Cluster.

We are in the lucky situation that only the auxilliary node is doing a reboot several times a day. The primary node is running stable.

Case ID is 03256980

We have almost the same Problem here on a XG330 HA Cluster.

We are in the lucky situation that only the auxilliary node is doing a reboot several times a day. The primary node is running stable.

Case ID is 03256980

Hello Sg001,

Thank you for contacting the Sophos Community!

I can see your case has been escalated already to GES, and I have left a note to update you about this!

Regards,

Hey SG001,

Any success in your case?

Hello Ajay,

For SG001, they are waiting on him to provide the Console output. 

Regards,

Hello Emmanuel , 

How's going about this case, do you find the root cause and have temporary or permanent solutions, our customer have the same problem with XG650 at V18.0.3,  the case id is 03378799.

The Sophos experts are very careful in the investigation and processing, but we need the SOPHOS to speed up more, because  has seriously affected the work of customers.

Thanks.

Hello Hunter,

For your issue, I see it has been escalated to GES, and they just recently sent you an email about the usage of Radius due to hundred of authentication failure requests.

^EO

Hello Emmanuel , 

I have received the email from the EGS,

as I said earlier, we need more efficient support

seems that the processing efficiency is too low. Whether the patch can be quickly solved,

now it affects the customer's production environment.

many thanks.