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Request for release of Sophos Dynamic DNS hostname

Hello Sophos

First of all, I love your products, I use them both at home at deploy them at client sites as well

This question is about my home firewall. I have Sophos Dynamic DNS running on our WAN port. Now I have bought a new firewall appliance and installed  Sophos XG home on it. However the hostname I had on my previous appliance is still in use by that appliance and I have no way of recovering that previous appliance to delete it because that was a virtual machine (the new one is a dedicated hardware appliance) and I have since removed it. I was wondering if you could release the hostname so I can use it again? I have set a temporary other hostname to be able to use DDNS but I would like my previous one because I have some custom services that use it and I don't want to rewrite those

I can send you my firewall details in a private message, I was considering posting them here but decided against it because I don't want my DDNS name on a public forum

Thank you in advance!

With kind regards



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