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Firewall is not responding

Hello,

We have one small XG 106w Firewall , the Firewall has a strange issue , it is not responding every a few weeks untill we rebooted then it will work again for another  1-2 weeks. I have opened a Ticket with support and they did RMA. the new replacement now again started the same issue.

Is it normal to keep replacing the hardware every a few months ? what is causing the issue  ? 

Best regards,

Nidal

 worked fine around 6 months and



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  • FormerMember
    0 FormerMember in reply to Endres Neumann

    Hi ,

    We disabled firewall acceleration, changed the power supply, and currently monitoring this issue.  will update this thread with more information.

    Thanks,

  • Thanks for the reply,

    there are a few hints I can give:

    1) we brought the device back from the customer in our own lab. It did show the same sympton with actually no traffic (besides a monitroing ping) on it. The time it took to stop working after a reboot varied unpredictable though  - from hours to days

    2) for customer satisfaction - until the problem is solved - we implemented  a virtual device and copied the exact config on it. This hyper-v machine is running stable  - it does have more memory and more disk though

    3) Changing the power supply didnt solve the problem neither on the original nor on the replacement device - we tried that

    Regards

    Endres