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Firewall is not responding

Xebato

Hello,

We have one small XG 106w Firewall , the Firewall has a strange issue , it is not responding every a few weeks untill we rebooted then it will work again for another  1-2 weeks. I have opened a Ticket with support and they did RMA. the new replacement now again started the same issue.

Is it normal to keep replacing the hardware every a few months ? what is causing the issue  ? 

Best regards,

Nidal

worked fine around 6 months and



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Could you please check if /tmp partition is growing in size on your firewall? 

    Run the following command from the Advanced Shell on your XG and provide the output: df -kh

    Thanks,

  • 0 in reply to FormerMember

    Hi H_Patel,

    Below is the output , today I have rebooted the Firewall (before around 9 hours) , I have also replaced the power adapter even it has nothing to do with the issue . I really hoppless and Sophos support seems to not having answers.

    XG106w_XN01_SFOS 17.5.14 MR-14-1# df -kh
    Filesystem Size Used Available Use% Mounted on
    rootfs 712.8M 1.5M 659.4M 0% /
    df: /newroot: No such file or directory
    df: /newroot/dev: No such file or directory
    df: /newrootrw: No such file or directory
    none 712.8M 1.5M 659.4M 0% /
    none 1.9G 20.0K 1.9G 0% /dev
    none 1.9G 57.4M 1.8G 3% /tmp
    none 1.9G 14.6M 1.8G 1% /dev/shm
    /dev/conf 560.3M 66.8M 493.5M 12% /conf
    /dev/content 5.6G 352.4M 5.2G 6% /content
    /dev/var 45.5G 9.0G 36.5G 20% /var
    XG106w_XN01_SFOS 17.5.14 MR-14-1#

    Best regards,

    Nidal

  • FormerMember
    0 FormerMember in reply to Xebato

    Hi ,

    Thank you for the update. 

    If you reboot the firewall, that will clear the /tmp partition, I would suggest you check the size of /tmp after few days. 

    Could you please PM me your support case numbers for this issue?

    Thanks,

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  • FormerMember
    0 FormerMember in reply to Xebato

    Hi ,

    Thank you for the update. 

    If you reboot the firewall, that will clear the /tmp partition, I would suggest you check the size of /tmp after few days. 

    Could you please PM me your support case numbers for this issue?

    Thanks,

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