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Firewall is not responding

Xebato

Hello,

We have one small XG 106w Firewall , the Firewall has a strange issue , it is not responding every a few weeks untill we rebooted then it will work again for another  1-2 weeks. I have opened a Ticket with support and they did RMA. the new replacement now again started the same issue.

Is it normal to keep replacing the hardware every a few months ? what is causing the issue  ? 

Best regards,

Nidal

worked fine around 6 months and



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Could you please check if /tmp partition is growing in size on your firewall? 

    Run the following command from the Advanced Shell on your XG and provide the output: df -kh

    Thanks,

  • 0 in reply to FormerMember

    Hi H_Patel,

    Below is the output , today I have rebooted the Firewall (before around 9 hours) , I have also replaced the power adapter even it has nothing to do with the issue . I really hoppless and Sophos support seems to not having answers.

    XG106w_XN01_SFOS 17.5.14 MR-14-1# df -kh
    Filesystem Size Used Available Use% Mounted on
    rootfs 712.8M 1.5M 659.4M 0% /
    df: /newroot: No such file or directory
    df: /newroot/dev: No such file or directory
    df: /newrootrw: No such file or directory
    none 712.8M 1.5M 659.4M 0% /
    none 1.9G 20.0K 1.9G 0% /dev
    none 1.9G 57.4M 1.8G 3% /tmp
    none 1.9G 14.6M 1.8G 1% /dev/shm
    /dev/conf 560.3M 66.8M 493.5M 12% /conf
    /dev/content 5.6G 352.4M 5.2G 6% /content
    /dev/var 45.5G 9.0G 36.5G 20% /var
    XG106w_XN01_SFOS 17.5.14 MR-14-1#

    Best regards,

    Nidal

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  • 0 in reply to FormerMember

    Hi H_Patel,

    Below is the output , today I have rebooted the Firewall (before around 9 hours) , I have also replaced the power adapter even it has nothing to do with the issue . I really hoppless and Sophos support seems to not having answers.

    XG106w_XN01_SFOS 17.5.14 MR-14-1# df -kh
    Filesystem Size Used Available Use% Mounted on
    rootfs 712.8M 1.5M 659.4M 0% /
    df: /newroot: No such file or directory
    df: /newroot/dev: No such file or directory
    df: /newrootrw: No such file or directory
    none 712.8M 1.5M 659.4M 0% /
    none 1.9G 20.0K 1.9G 0% /dev
    none 1.9G 57.4M 1.8G 3% /tmp
    none 1.9G 14.6M 1.8G 1% /dev/shm
    /dev/conf 560.3M 66.8M 493.5M 12% /conf
    /dev/content 5.6G 352.4M 5.2G 6% /content
    /dev/var 45.5G 9.0G 36.5G 20% /var
    XG106w_XN01_SFOS 17.5.14 MR-14-1#

    Best regards,

    Nidal

Children
  • FormerMember
    0 FormerMember in reply to Xebato

    Hi ,

    Thank you for the update. 

    If you reboot the firewall, that will clear the /tmp partition, I would suggest you check the size of /tmp after few days. 

    Could you please PM me your support case numbers for this issue?

    Thanks,

  • FormerMember
    0 FormerMember in reply to Xebato

    Hi ,

    If firewall acceleration is enabled on your firewall, please disable it from the console and monitor the issue. 

    console>system firewall-acceleration show

    To disable it run this command: system firewall-acceleration disable

    Thanks,

  • 0 in reply to FormerMember

    Hi H_Patel,

    I did right now :


    console> system firewall-acceleration show
    Firewall Acceleration is Enabled.
    console> system firewall-acceleration disable
    Firewall Acceleration Disabled Successfully.
    console>
    console> system firewall-acceleration show
    Firewall Acceleration is Disabled.
    console>

    Best Regards,

    Nidal

  • FormerMember
    0 FormerMember in reply to Xebato

    Hi ,

    Thank you for the update; it appears that your issue is not related to the /tmp partition. 

    It could be firewall acceleration or bad cables. You have disabled the firewall acceleration and changed the power supply, requesting you to monitor this issue and update me on how it turns out for you. Also, if you can set up console logging as instructed via PM, that would be great. 

    Thanks,

  • 0 in reply to FormerMember

    Hi all,

    any news on the issue?

    The device, we are monitoring, becomes unresponsive even though it just sits there and does nothing …

    Regards,

  • 0 in reply to Endres Neumann

    Hi ,

    our Firewall is  in the LAB now , we have connected the  console port to a computer and waiting until the problem appears to capture the logs. Could you capture something from the console port ?

    Best regards,
    Nidal Malla

  • 0 in reply to Xebato

    well,

    The device goes completely dead so the console stops responding. We haven't been able to capture anything use full. Nothing is logged that we are aware of

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