We have one small XG 106w Firewall , the Firewall has a strange issue , it is not responding every a few weeks untill we rebooted then it will work again for another 1-2 weeks. I have opened a Ticket with support and they did RMA. the new replacement now again started the same issue.
Is it normal to keep replacing the hardware every a few months ? what is causing the issue ?
worked fine around 6 months and
Hi Nidal Malla,
Thank you for the update; it appears that your issue is not related to the /tmp partition.
It could be firewall acceleration or bad cables. You have disabled the firewall acceleration and…
Thank you for reaching out to the Community!
Could you please check if /tmp partition is growing in size on your firewall?
Run the following command from the Advanced Shell on your XG and provide the output: df -kh
Community Support Engineer, Support & Services | Sophos Technical SupportSupport Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts If a post solves your question use the 'Verify Answer' button.
Below is the output , today I have rebooted the Firewall (before around 9 hours) , I have also replaced the power adapter even it has nothing to do with the issue . I really hoppless and Sophos support seems to not having answers.
XG106w_XN01_SFOS 17.5.14 MR-14-1# df -khFilesystem Size Used Available Use% Mounted onrootfs 712.8M 1.5M 659.4M 0% /df: /newroot: No such file or directorydf: /newroot/dev: No such file or directorydf: /newrootrw: No such file or directorynone 712.8M 1.5M 659.4M 0% /none 1.9G 20.0K 1.9G 0% /devnone 1.9G 57.4M 1.8G 3% /tmpnone 1.9G 14.6M 1.8G 1% /dev/shm/dev/conf 560.3M 66.8M 493.5M 12% /conf/dev/content 5.6G 352.4M 5.2G 6% /content/dev/var 45.5G 9.0G 36.5G 20% /varXG106w_XN01_SFOS 17.5.14 MR-14-1#
Thank you for the update.
If you reboot the firewall, that will clear the /tmp partition, I would suggest you check the size of /tmp after few days.
Could you please PM me your support case numbers for this issue?
If firewall acceleration is enabled on your firewall, please disable it from the console and monitor the issue.
console>system firewall-acceleration show
To disable it run this command: system firewall-acceleration disable
I did right now :
console> system firewall-acceleration showFirewall Acceleration is Enabled.console> system firewall-acceleration disableFirewall Acceleration Disabled Successfully.console>console> system firewall-acceleration showFirewall Acceleration is Disabled.console>
It could be firewall acceleration or bad cables. You have disabled the firewall acceleration and changed the power supply, requesting you to monitor this issue and update me on how it turns out for you. Also, if you can set up console logging as instructed via PM, that would be great.
has this been resolved? We have the exact same problem with the exact same device and hw replacement does not solve it
Hi Endres Neumann,
We disabled firewall acceleration, changed the power supply, and currently monitoring this issue. Nidal Malla will update this thread with more information.
Thanks for the reply,
there are a few hints I can give:
1) we brought the device back from the customer in our own lab. It did show the same sympton with actually no traffic (besides a monitroing ping) on it. The time it took to stop working after a reboot varied unpredictable though - from hours to days
2) for customer satisfaction - until the problem is solved - we implemented a virtual device and copied the exact config on it. This hyper-v machine is running stable - it does have more memory and more disk though
3) Changing the power supply didnt solve the problem neither on the original nor on the replacement device - we tried that