This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Not able to backup transfer from CR50 iNG SFOS 17.5 MR14-1 to another XG135 SFOS 17.5 MR14-1,

Not able to backup transfer to CR50 iNG SFOS 17.5 MR14-1 to another XG135 SFOS 17.5 MR14-1,



This thread was automatically locked due to age.
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    When you try to upload the backup to XG135, did you get any error message? 

    I would suggest you ensure a few things before you upload the backup to XG135: 

    • There are no pending pattern updates.
    • Ensure the default/custom CA details are properly configured
    • Both the firewalls are in the same time zone and time. 

    Check out the guideline for backup-restore compatibility check: Sophos XG Firewall: Backup-restore compatibility check.

    Thanks,

  • Hi Ram Nigam,

    that´s normal.

    MR14-1 seems a build with some bugs in importing/upgrading backup from MR14 or other Hardware.
    I have similar problems, i can´t upgrade from MR14 to MR14-1 and i can´t restore MR13 or MR14 Backups into other SOFS Devices.

    But even XG18 Build was not able to restore MR13 backups from a SG210r1. 
    Last time i got this working was a SFOS with 10 NIC´s (Test migration from SG210r1).

    And sophos seems to have no real interest in solving this (case already open for 3 weeks).

    Even Sales germany is not responding to mails.

    The guideline for backup-restore compatibility check is not helpfull as the information are incorrect and the debug logs show other sign of failure.
    But the guideline is wrong.

    good luck.

    Best way would be to migrate by paper (write down all rules, settings etc and reinstall the new machine).

    Jürgen

  • FormerMember
    0 FormerMember in reply to juergenb52

    Hi ,

    Apologies for any inconvenience caused! 

    Could you please PM me the support case number so that I can help with the follow-up? 

    Thanks,

  • pattern updates done but still showing error on restore backup. Unable to restore and MR14 also not show all network interfaces. please suggest.

    Backup not restored in V17 Mr14 nor V18MR1.   also unable to update to V18 MR2 from MR1.