Whitelist mail to "Probable spam"

Hello Carlos,

Thank you for contacting the Sophos Community!

Can you please provide us with a screenshot of the Policies and Exception you made for this sender. 

Regards,

Hi!

My policy is path :  Email -> Policies e exeptions  ->  WHITELIST_XXXX -> Add domain(*@XXXXXX.com.br) in "OR these sender addresses" -> Save

Hello Carlos,

Thank you for the follow-up!

Your configuration seems correct, I guess you added @xxxx.com instead of only @xxxx if not please add it this way.

Regards,

Hi!
I am add rigth, i think -> *@domain.com.br.

I think not allowed, becase whitelist to spam, and my case email is "probable spam".

I tryed find were logs show me why e-mail is "probable spam" dont find.

regards;

Hello Carlos,

Thank you for the follow-up.

This should be in the smtpd_main.log 

However as you mentioned, yes Probable SPAM can't be bypassed, you would need to change the "Probable SPAM action" to WARN if you want this email not to end in the quarantine or drop. 

If you will keep receiving emails from this sender, I would recommend you to submit a sample to Labs, so they can change the classification not to be  Probable SPAM.

Please check this KB on how to submit the sample.

Regards,

Hello Carlos,

Thank you for the follow-up.

This should be in the smtpd_main.log 

However as you mentioned, yes Probable SPAM can't be bypassed, you would need to change the "Probable SPAM action" to WARN if you want this email not to end in the quarantine or drop. 

If you will keep receiving emails from this sender, I would recommend you to submit a sample to Labs, so they can change the classification not to be  Probable SPAM.

Please check this KB on how to submit the sample.

Regards,