Switching Sophos UTM Home to XG Home

Hi, 

I am looking to figure out how to switch from Sophos UTM Home to Sophos XG Home. 

About a year ago I requested the Sophos UTM Home license and never installed it.  6 months ago I requested the Sophos XG Home license and installed but it only gave me a 30 day license that expired.

I want to remove the UTM and go with XG.  When I opened up a support case they said this is only for paid customers and that I should do everything through the forum here.

Thanks!

 

Here is what shows under the licensing portal

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  • Except you try to reuse the same XG license. This will overwrite your appliance and cause issues with this appliance. (License will be deactivated in 90 Days). 

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