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Switching Sophos UTM Home to XG Home

Tyler VanDorn

Hi, 

I am looking to figure out how to switch from Sophos UTM Home to Sophos XG Home. 

About a year ago I requested the Sophos UTM Home license and never installed it.  6 months ago I requested the Sophos XG Home license and installed but it only gave me a 30 day license that expired.

I want to remove the UTM and go with XG.  When I opened up a support case they said this is only for paid customers and that I should do everything through the forum here.

Thanks!

 

Here is what shows under the licensing portal



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  • 0

    Hi,

    you requested a trial licence not.a home licence. Home licences do expire but not in my lifetime 2999.

    Home  users are only supported through these forums, though you will see Sophos staff occasionally interacting.

    You will not be able to migrate from the utm to the XG, you will need to start a new configuration. One hint, make sure you tick the routing mode during installation not bridge.

    please feel free to ask further questions, though please use a new thread for each subject.

    ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    The weird thing is I don't have any record of a trial license serial number.  All of my emails with serial numbers say:

    "Thank you for your interest in Sophos XG Firewall. You’re receiving this message because this email address was recently used to request Sophos XG Firewall Home Use Edition."

    When I login to MySophos that's where I see I have a UTM Home Edition and a trial Sophos XG.

    I tried to add a new device or serial number that matches my records and it tells me I can only have one home use edition.  I cannot seem to delete serial numbers or devices from my account.

    My current state is the NUC I was running on failed and so I have to reinstall anyway and thought it would be a good time to figure out how to get going on XG in Home Use Edition

    I appreciate your response

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  • 0 in reply to rfcat_vk

    The weird thing is I don't have any record of a trial license serial number.  All of my emails with serial numbers say:

    "Thank you for your interest in Sophos XG Firewall. You’re receiving this message because this email address was recently used to request Sophos XG Firewall Home Use Edition."

    When I login to MySophos that's where I see I have a UTM Home Edition and a trial Sophos XG.

    I tried to add a new device or serial number that matches my records and it tells me I can only have one home use edition.  I cannot seem to delete serial numbers or devices from my account.

    My current state is the NUC I was running on failed and so I have to reinstall anyway and thought it would be a good time to figure out how to get going on XG in Home Use Edition

    I appreciate your response

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