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XG310 random reboot many time.

Hung Ho

Hi,

My product: XG310 (SFOS 17.5.13 MR-13)

I've just updated from 17.5.8 MR-8 to MR-13. It's working fine after a few days, it's auto-reboot without any advance notice. I didn't figure out what happened to my firewall. Has anyone faced this issue?

It's often auto reboot in business hours, especially during peak hours and so annoying when it caused the company to completely lost the internet.

Need help from Sophos.

Thanks.



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  • FormerMember
    +1 FormerMember

    Hi  

    Thank you for reaching out to the Community! 

    Could you please check if firewall-acceleration is enabled on your firewall? if it is enabled, please disable it and monitor the issue. 

    To disable the firewall-acceleration, SSH into the XG firewall and from the main menu run the following command: system firewall-acceleration disable

    Replace "disable" with "show" to check the status.

    Note: If disabling Firewall Acceleration, does temporarily resolve the problem, this still needs to be investigated. 

    I'd also suggest you set up a console connection to capture the next restart event if it ever happens. 

    Thanks,

  • 0 in reply to FormerMember

    Hi H_Patel,

    Any impact on the firewall after disabling that feature? Is it cause firewall slow performance?

    Thanks

  • 0 in reply to Hung Ho

    Hello,

     

    Is the unit actually rebooting?

    Is the uptime on the device changing?

     

    I have a customer with an XG310 which is running V18. On 4 occasions it has just stopped passing packets for a period of about 4 minutes. No reboot, no interface drops. Just stops working, and logs show a large number of denied packets and missing heartbeat messages. Then it starts up again and runs for a a week or more without issue.

    Extremely hard to diagnose as there is no regular occurrence, 

    Regards

     

    Gavin

    Regards,

    Gavin Daniels. DipIT(Networking)

     

     
  • 0 in reply to GavinDaniels

    Hi Gavin,

     

    It actually rebooted, the uptime also changed. 

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