Recently I connected to Sophos portal and using clientless RDP access to my office computer, I got websocket error in chrome browser.
I tried IE , Edge, opera browser is also same error.
except Firefox 78.0.2, which is all right to use clientless RDP to my office computer.
As I get through a sophos community, I can't find any solution.
In chrome, I tried to inspect , it shows following error. (Even I added sophos applicance cert in my remote computer, I still got a same problems)
WebSocket connection to 'wss://x.x.x.x.:xxxx/screenmgr' failed: Error in connection establishment: net::ERR_CERT_AUTHORITY_INVALID
Uncaught TypeError: Cannot read property 'options' of null at Object.addOption (ui.js?t=1596862095:1079) at Object.start (ui.js?t=1596862095:90) at Object.WebUtil.initSettings (webutil.js:155) at Object.load (ui.js?t=1596862095:45) at window.onscriptsload (ui.js?t=1596862095:21) at HTMLScriptElement.loadFunc (util.js?t=1596862095:407)
Please advise any other solution to fix it.
Hi Edtrick Lam Any luck with deleting and creating clientless access again or with service restart via below command?#service clientless_access:restart -ds nosync
Regards,Vishal RanpariyaTechnical Account Manager | Sophos Technical SupportSophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts | If a post solves your question use the 'This helped me' link.
I tried deleting and creating clientless access, restart services, and reboot XG135.
Still same websocket error in Chrome, IE, Opera
But work in Firefox 78.0.2
My XG135 Firmware version: XG135 (SFOS 17.5.12 MR-12)
I am thinking to upgrade firmware, but I see a lot of post firmware 17.5.13 MR-13 and 18.0.1 MR-1 is not stable. Also 18.0 version is total different pic...
It make me worry for those upgrade.
Any other solution to solve this problem??
Hi Edtrick Lam I would suggest to open a support case for further investigation on same.
I checked the log of clientless access log in firewall, it shows following:-
Aug 13 10:29:25 : INFO: Client 0: authenticated: user='edtrick'Aug 13 10:29:25 : INFO: Loading bookmark configuration: 'server'Aug 13 10:29:26 : INFO: starting sessionAug 13 10:29:26 : INFO: Client 0: start screen requested: serverAug 13 10:29:26 : INFO: Loading bookmark configuration: 'server'Aug 13 10:29:26 : INFO: homedir /tmp/clientless/c962fmkb1bkbt9pg1eddcaeo7/4 setup okAug 13 10:29:29 : INFO: Client 0: connector startedAug 13 10:29:34 : INFO: Client 0: disconnected: Broken pipeAug 13 10:30:04 : INFO: Client 0: connector stopped: 8
Also for my datacentre firewall XG125, I also tested clientless , also got websocket error.
still checking and figure out client side or firewall problems..
Hi Edtrick Lam Thanks for sharing this last logs. Is there any coredump on this appliance for core.vncfreerdp ?
#ls -lah /var/cores
noted. As I check that no core.vncfreerdp in /var/cores
In /var/cores , only showing