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After installing, sophos xg dont see hard drive after reboot

Hi

After installing latest sophos xg (.ISO), pressing "y" to reboot at the end of installtion process - sophos, after this reboot dont see hard drive any more (or rather BIOS is not able to boot sophos from this drive). My SSD is Crucial BX120GB, 4GB RAM on board and 2 CPUs.

Here i found screen in which it ask for "y" and reboot to present stage of this process.

https://community.sophos.com/products/xg-firewall/f/initial-setup/111941/computer-can-not-find-hard-disk-after-installing-sophos-xg-home

 

How can i solve this problem?




[locked by: emmosophos at 9:33 PM (GMT -8) on 27 Jan 2021]
Parents
  • I managed to get my Qotom Q355G4 working with Sophos XG (SW-18.0.3_MR-3-457). It was quite frustrating but the following worked for me.

    BIOS Settings
    Advanced

    Restore From AC Power Loss = Power on

    Advanced > CSM Configuration

    Boot option filter = Legacy only
    Storage = Legacy
    Video = Legacy
    Other PCI devices = Legacy

    Advanced > USB Configuration

    XHCI Mode = Disabled

    Advanced > SATA Configuration > Serial ATA Port 0

    SATA Device Type = Solid State Drive

    Rufus (USB Key Image)

    Make sure you "Write in DD mode" when requested.

    After setting all of these I was finally able to install Sophos XG. It does sit at the underscore cursor for a long time though. Prior to that I was getting the message:

    Reboot and select proper Boot device
    or Insert Boot Media in selected Boot device and press a key

Reply
  • I managed to get my Qotom Q355G4 working with Sophos XG (SW-18.0.3_MR-3-457). It was quite frustrating but the following worked for me.

    BIOS Settings
    Advanced

    Restore From AC Power Loss = Power on

    Advanced > CSM Configuration

    Boot option filter = Legacy only
    Storage = Legacy
    Video = Legacy
    Other PCI devices = Legacy

    Advanced > USB Configuration

    XHCI Mode = Disabled

    Advanced > SATA Configuration > Serial ATA Port 0

    SATA Device Type = Solid State Drive

    Rufus (USB Key Image)

    Make sure you "Write in DD mode" when requested.

    After setting all of these I was finally able to install Sophos XG. It does sit at the underscore cursor for a long time though. Prior to that I was getting the message:

    Reboot and select proper Boot device
    or Insert Boot Media in selected Boot device and press a key

Children
  • thx for sharing.

    In my situation (wyse terminal) i dont even have half of these options what you have. My terminal bios is only legacy (no uefi) and dont have any "advanced" options.

    For me problem still exist only for XG firewall installer.  I dont know what they have spoiled, but installer dont see disk after installation. Propably i will give a chance to pfsense or come back to UTM9 without proxy imap  (what is oddity).