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After installing, sophos xg dont see hard drive after reboot

After installing latest sophos xg (.ISO), pressing "y" to reboot at the end of installtion process - sophos, after this reboot dont see hard drive any more (or rather BIOS is not able to boot sophos from this drive). My SSD is Crucial BX120GB, 4GB RAM on board and 2 CPUs.

Here i found screen in which it ask for "y" and reboot to present stage of this process.

https://community.sophos.com/products/xg-firewall/f/initial-setup/111941/computer-can-not-find-hard-disk-after-installing-sophos-xg-home

How can i solve this problem?

[locked by: emmosophos at 9:33 PM (GMT -8) on 27 Jan 2021]

Top Replies

Fynn Hansen over 3 years ago +1

Hi there, i had the same problem, my installation of XG 18... was running fine, but it wouldn't boot the OS. All the time i used a 64GB USB-Drive and then i tried a 16GB Drive. With the smaller size…

0 rfcat_vk over 3 years ago

Change the BIOS boot to default or legacy.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 emmosophos over 3 years ago

Hello Sophos User2290,

Thank you for contacting the Sophos Community!

Did you make sure to format the disk before installing the .ISO?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Sophos User2290 over 3 years ago in reply to rfcat_vk

BIOS is defaulted and works normally. I tried linux distro (debian) and it boot correctly, tried windows - boot correctly, tried even UTM9 boot correclty - sophos xg - not. What XG does during partitionig/formating that it cant see disk at which it was installed ?

update: i set bios to legacy (ide), reinstalled sophos xg - still cant boot.
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0 Sophos User2290 over 3 years ago in reply to emmosophos

"Did you make sure to format the disk before installing the .ISO? " when i was not able to boot sophos xg i installed debian so i repartitioned, and reformated whole drive.
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0 Sophos User2290 over 3 years ago in reply to Sophos User2290

Is anybody there ?
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0 emmosophos over 3 years ago in reply to Sophos User2290

Hello Sophos User2290,

What version of the XG are you trying to install v17 or v18?

How many NICs does your hardware has?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Bob Rich over 3 years ago in reply to emmosophos

I'm running into this same issue.

I have a Qotom Q355G4 with 4GB RAM and 64GB mSSD. I was able to get the installer to boot by using Rufus to burn the USB drive in DD mode.

The installation appears to go fine, but when it's complete I remove the USB drive and it doesn't boot.

If i re-insert the installer and hit 'c' to get a grub command line, i can see a /boot partition that is populated with a few files, and what appears to be a root partition that is empty.

I've tried forcing UEFI for the boot but the drive doesn't even show up (presumably b/c of no UEFI partition).

This is with SW-18.0.1_MR-1-Build396-396.iso just downloaded today.

Thanks
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0 Sophos User2290 over 3 years ago in reply to emmosophos

Its SW-18.0.1_MR-1-Build396-396.iso version.

My hardware is a 2 core HP terminal with one ethernet interface + 2 additional usb->ethernet adapter (worked flawlessly with UTM9, but 9 has no option to filter IMAP, so i wanted to try out XG).

I hope you will find solution.
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0 rfcat_vk over 3 years ago in reply to Sophos User2290

Hi,

USB interfaces are not generally supported on XG. You would need to install a VM, then the XG for them to work.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 Sophos User2290 over 3 years ago in reply to rfcat_vk

Ethernet ports via usb have meaning AFTER installation process (XG version of firewall will recognize or not them to use). What we are talking now however is potential bug at partitioning/formating level at xg software.

ps. mentioned above Qotom Q355G4 has 4 eth interfaces, and also the same problem.
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