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Web policy not working

Hello,

 

Im trying to block social network websites and video hosting websites like youtube, but the web policy options not work.

 

I tried with the "C I P A" policy and the default workplace policy (i added social network and video hosting) but nothing block these categories.

 

 

 



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  • Hello MMASLOUH,

    Can you provide the output of the /log/nSXLd.log

    Is this device connected directly to the internet or there is an upstream device?

    Regards,

    Emmanuel Osorio


     
    Emmanuel (EmmoSophos)
    Community Support Engineer | Sophos Technical Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • this is a few lines from the output, all lines in the output  end with the same error "Unable to create socket because: Too many open files"

     

    [2020-06-02 01:01:42] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:01:44] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:01:45] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:01:47] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:01:50] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:01:56] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:01:58] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:01] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:02] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:02] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:03] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:07] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:12] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:14] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:17] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:19] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:23] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:26] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:28] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:30] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:30] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:32] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:34] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:35] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:39] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:46] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:02:51] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
    [2020-06-02 01:03:02] <1994614720> [error] nSXLd: Unable to create socket because: Too many open files
  • Hello MMASLOUH,

    Can you try running the following command:

    XG115_XN02_SFOS 17.5.12 MR-12.HF052220.1# nslookup 4.sophosxl.net
    Domain Name Server# 127.0.0.1
    Domain Name # 4.sophosxl.net
    Resolved Address 1# 35.164.145.157
    Resolved Address 2# 52.24.61.180
    Resolved Address 3# 54.68.115.39
    Resolved Address 4# 54.148.207.63
    Total query time # 31.35 msec

    Also, run this command:

    XG115_XN02_SFOS 17.5.12 MR-12.HF052220.1# nsxld -c /etc/nSXLd.conf -l www.google.com
    Raw Data:
    0:1:42:SEARCH_ENGINES
    0:2:30:SEARCH_SEARCH_ENGINES
    0:3:2:LOW
    0:5:64:PROD_SEARCH_ENGINES
    Identified Categories:
    Web Category: Search Engines

    Additionally to the commands mentioned above please provide the output of the command below, please only show Webcat output and Web Proxy version

    console> sys dia sh version-info

    Webcat Signature version: 0.0.3.115

    Also what version are you running? If you are not running 17.5.12 please update to this one. 

    If the issue remains please run this command instead of restarting the device (for now).

    #service nsxld:restart -ds nosync

     


     
    Emmanuel (EmmoSophos)
    Community Support Engineer | Sophos Technical Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • XG105_XN02_SFOS 17.0.8 MR-8.HF052220.1# nslookup 4.sophosxl.net
    Domain Name Server#  127.0.0.1
    Domain Name       #  4.sophosxl.net
    Resolved Address 1#  3.248.77.194
    Resolved Address 2#  34.250.203.65
    Resolved Address 3#  34.247.122.156
    Resolved Address 4#  52.208.223.121
    Resolved Address 5#  34.251.79.73
    Resolved Address 6#  34.252.188.189
    Resolved Address 7#  34.242.112.178
    Resolved Address 8#  54.77.67.191
    Total query time  #  1123.84 msec

     

    XG105_XN02_SFOS 17.0.8 MR-8.HF052220.1#  nsxld -c /etc/nSXLd.conf -l www.google.com
    Raw Data:
        0:1:42:SEARCH_ENGINES
        0:2:30:SEARCH_SEARCH_ENGINES
        0:3:2:LOW
        0:5:64:PROD_SEARCH_ENGINES
    Identified Categories:
        Web Category: Search Engines
    XG105_XN02_SFOS 17.0.8 MR-8.HF052220.1#

     


    Webcat Signature version:       0.0.3.115
    Web Proxy version:              HTTP-Proxy.f0420a026

    Sophos version: SFOS 17.0.8 MR-8

  • i checked an appliance run 17.5.5 seems everything works well, maybe i have to upgrade the other appliances to 17.5.12.

  • Hi MMASLOUH,

    Thank you for your reply, please reach out to us after firmware upgrade if the issue persist.

    Regards,

    Keyur
    Community Support Engineer | Sophos Support
    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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