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Sophos reports sent multiple times

Hi Sophos friends!

I experienced some weird behavior since a while:

I set up the report scheduling ("Monitor & Analyze - Reports - Show reports settings - report scheduling") for a weekly executive report and a security report to be sent on sunday nights.
The trouble with this is, that the report (any of these) will be sent three times in a short delay.
Last time it was for the executive report at

6:12 pm
6:43 pm
7:14 pm

I also let the XG send backup configuration files periodically which is only sent once.

Appreciate your help!



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  • Hi,

    please check you time zone settings. I had this issue during the v18 beta and v18 GA, though I only received two copies and the issue effectively went away when daylight savings ended for me. I expect it to start again when daylights savings is re-introduced.

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • Hi Ian

    nice hint, but settings seem fine to me:

  • Hi njabi,

    I do not have solution for this issue, it is also one I have raised.

    Pease post a copy of the bottom righthand corner of one page of each ofthe reports. Also did this start around the time you started daylight savings?

    You could raise a ticket with support.

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • Hi njabi,

    I do not have solution for this issue, it is also one I have raised.

    Pease post a copy of the bottom righthand corner of one page of each ofthe reports. Also did this start around the time you started daylight savings?

    You could raise a ticket with support.

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

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