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Sophos reports sent multiple times

Hi Sophos friends!

I experienced some weird behavior since a while:

I set up the report scheduling ("Monitor & Analyze - Reports - Show reports settings - report scheduling") for a weekly executive report and a security report to be sent on sunday nights.
The trouble with this is, that the report (any of these) will be sent three times in a short delay.
Last time it was for the executive report at

6:12 pm
6:43 pm
7:14 pm

I also let the XG send backup configuration files periodically which is only sent once.

Appreciate your help!

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0 rfcat_vk over 3 years ago

Hi,

please check you time zone settings. I had this issue during the v18 beta and v18 GA, though I only received two copies and the issue effectively went away when daylight savings ended for me. I expect it to start again when daylights savings is re-introduced.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 njabi over 3 years ago in reply to rfcat_vk

Hi Ian

nice hint, but settings seem fine to me:
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0 rfcat_vk over 3 years ago in reply to njabi

Hi njabi,

I do not have solution for this issue, it is also one I have raised.

Pease post a copy of the bottom righthand corner of one page of each ofthe reports. Also did this start around the time you started daylight savings?

You could raise a ticket with support.

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 njabi over 3 years ago in reply to rfcat_vk

Server time at the bottom right of the report is out of sync with the time zone settings i have made in SFOS ("Administration - Time").

NC-52120 was fixed, but with an enhanced requirement
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0 Ryan Partington over 3 years ago

I too have been having this issue on SFVH (SFOS 18.0.0 GA-Build354.HF051220.1) 3 reports in place of 1.

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0 rfcat_vk over 3 years ago in reply to Ryan Partington

Hi,

please contribute to this thread.

https://community.sophos.com/products/xg-firewall/f/logging-and-reporting/99115/a-new-bug-in-v18-ga-as-well-the-original-server-time-displayed-on-reports-still-broken

Thank you

Ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 JasP over 3 years ago in reply to Ryan Partington

I'm also having this issue. It may have started with the change to DST but as that was two months ago I can't be certain it was OK before the change.
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+1 njabi over 3 years ago in reply to JasP

refer to above mentioned post where i was doing the workaround (switch to africa and back to your timezone) helped me for now.
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