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XG85 Webadmin Internal Server Error


I've actually problems to connect to the Webadmin and Userportal of two of our customer XG85. I always get this message in the browser:

Internal Server Error

The services worked till a few days. On one machine there is Firmware 7.5.8 on the other 7.5.11, auto hot fix is enabled. The SQL-hot fix was applied and all passwords changed on 04/25. ssh to both machines is possible.

Maybe some bad side effect with the new Sophos hot fix (captchas)?

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  • Hello Josef,

    Thank you for contacting our Community.

    At the moment this is the first report we heard about this.

    1) Are you able to SSH into the devices? If you can, please run the following commands from the Advanced Shell of the XG and let me know if you can access

    • service tomcat:restart -ds nosync
    • service apache:restart -ds nosync

    2) If you are still unable to access please Restart the GUI certificate from the Advanced Shell of the XG

    • Go to putty >> 2 >> 4 (Reset Default Web Admin Certificate)

    3) Please verify the Port user for the GUI

    • # psql -U nobody -d corporate -c "select * from tblclientservices where servicekey='httpsport';"

    The ouput of the command should say look like this

    servicekey | servicevalue
    httpsport | 4444
    (1 row)

    If you are still unable to access the GUI, please send us the output of apache.log and  tomcat.log as well as csc.log

    Emmanuel (EmmoSophos)
    Community Support Engineer | Sophos Technical Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • We are also having the same problem, definitely something going on with hotfix update from sophos ? As this happens globally, all our XG85 are inacessible right now as we've disabled wan SSH as per recommendation from sophos. 

  • Hi All,

    Sophos is actively investigating this issue under the ID NC-59728. More information to come.

    Apologies for the inconvenience caused.


    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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