XG85 Webadmin Internal Server Error

Question

Hi, 
 I've actually problems to connect to the Webadmin and Userportal of two of our customer XG85. I always get this message in the browser: 
 Internal Server Error 
 The services worked till a few days. On one machine there is Firmware 7.5.8 on the other 7.5.11, auto hot fix is enabled. The SQL-hot fix was applied and all passwords changed on 04/25. ssh to both machines is possible. 
 Maybe some bad side effect with the new Sophos hot fix (captchas)?

emmosophos · Accepted Answer

Hello, 
 Sophos has released a hotfix to affected devices to resolve this issue NC-59728 . 
 You can confirm if the patch has been downloaded/applied by running the following commands from the Advanced Shell of the XG (5>3): 
 # cd /log 
 # grep NC-59728 u2d.log 
 OR 
 console> system diagnostics show version-info 
 Firmware Version: SFOS 17.5.11 MR-11. HF050620.1 
 Check for 050620.1

Brandon Roy · Answer

Hello Josef, 
 
 It seems they have pushed down a fix to the affected XG 85 devices. I can now access my devices without the "Internal Server Error" coming up. 
 
 Thanks, 
 Brandon

Devanir Silva · Answer

Some of our equipment is already with standard access. 
 I believe that now for the others it is only the update time to happen so that everyone can be OK.