I've actually problems to connect to the Webadmin and Userportal of two of our customer XG85. I always get this message in the browser:
The services worked till a few days. On one machine there is Firmware 7.5.8 on the other 7.5.11, auto hot fix is enabled. The SQL-hot fix was applied and all passwords changed on 04/25. ssh to both machines is possible.
Maybe some bad side effect with the new Sophos hot fix (captchas)?
Thank you for contacting our Community.
At the moment this is the first report we heard about this.
1) Are you able to SSH into the devices? If you can, please run the following commands from the Advanced Shell of the XG and let me know if you can access
2) If you are still unable to access please Restart the GUI certificate from the Advanced Shell of the XG
3) Please verify the Port user for the GUI
The ouput of the command should say look like this
servicekey | servicevalue ------------+-------------- httpsport | 4444(1 row)
If you are still unable to access the GUI, please send us the output of apache.log and tomcat.log as well as csc.log
Hello, I started facing the same problem today.it currently has 30 Sophos between XG85, XG105, XG330.To date, 5 XG85 devices have experienced this problem.I have already performed the procedure mentioned above, but the problem continues.Is there anything else we can do?
Some of our equipment is already with standard access.
I believe that now for the others it is only the update time to happen so that everyone can be OK.