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Very slow WLAN using SD-RED20 + wifi module (802.11 AC 2x2 wifi module (for 125w / 135w rev3)

Hi!

I'm having problem using new RED20 device + WiFi module.

With ethernet speed is just fine, but when connected to wifi connection speed is horrible.

RED's operation mode is Standard/unified.

Tested with various devices. Laptop connects to REDs AP at 300Mbps.

Most of the time Ping is well over 100. At worst over 3000ms.

What could be done to fix this? Firewall we're using is XG 210 running SFOS 17.5.11 MR-11.

Patterns are up to date.

 

Here's some pics:  

 

This is the speed with laptop connected to RED's wifi: 

 

This is the result when connected with ethernet through RED:

This is the Wifi speed when same device connected to APX320 to clarify it's not the client device issue (Not connected to RED):



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  • Hi  

    Sorry for the inconvenience caused!

    Did you check by any wireless analyzer for wireless network congestion? I would recommend you to check with technical support to investigate the issue further.

    Regards,

    Keyur
    Community Support Engineer | Sophos Support
    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • No it should not have nothing to do with wireless network congestion.

     

    I've created support ticket, but so far not too much help from there.

  • Hi  

    Could you please share the service request number to check? Please PM us the service request number so that I can check and inform them.

    Regards,

    Keyur
    Community Support Engineer | Sophos Support
    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • Update:

    I disabled RED's wifi module and plugged in APX320 accesspoint. Did everything exactly same way I did with internal wifi.

    Here are the results:

    So there seems to be issue somewhere between RED20 and wifimodule and/or firmware.

  • Which Wireless Mode do you use on XG? 

    Separate Zone or Bridge to LAN? 

    Could you post some Screenshots of your Config? 

     

    Odd to me, that the APX shows the same results. That would mean, something in the Tunnel is not working properly. Assuming APX works as Separate Zone. If you use Bridge to LAN, does it work? 

    __________________________________________________________________________________________________________________

  • Corporate network is Bridge to Lan and Guest network is Separate Zone.

    APX320 was working just fine!! There was no probelm at all. The speed was similar to Ethernet and it was as fast as the internet connection allows.

    RED 20 + internal wlan produces about 8/10 (DL/UL) and APX320 close to 90/50.

     

    And also noticed that is not possible to use 2.4Ghz and 5Ghz at the same time with internal Wifi module. I tried using both for testing purposes. 2,4ghz speed is around 3/5Mbps and 5Ghz speeds are those 8/10Mbps.

    I also had another RED 20 + wifi module going to another customer. Took the wifi module from that and plugged in to this RED unit and the results are the same.

     

     

Reply
  • Corporate network is Bridge to Lan and Guest network is Separate Zone.

    APX320 was working just fine!! There was no probelm at all. The speed was similar to Ethernet and it was as fast as the internet connection allows.

    RED 20 + internal wlan produces about 8/10 (DL/UL) and APX320 close to 90/50.

     

    And also noticed that is not possible to use 2.4Ghz and 5Ghz at the same time with internal Wifi module. I tried using both for testing purposes. 2,4ghz speed is around 3/5Mbps and 5Ghz speeds are those 8/10Mbps.

    I also had another RED 20 + wifi module going to another customer. Took the wifi module from that and plugged in to this RED unit and the results are the same.

     

     

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