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Cannot manage v18 firewall from SFM

Hello,

After successfully migrated my XG135W from v17.5.9 to v18, I'm unable to manage my firewall in SFM.

I downloaded the compatibility pack from SFM for v18 firmware as shown on this screenshot:

But when I select the v18 firewall in the list of the firewalls managed by SFM and I click OK, nothing happens.:

Thank you for your help.

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0 KingChris over 4 years ago

Hi VikenNajarian

I have confirmed that my test system is also unable to select the v18 firewall that I have configured with SFM.

Please could you open up a support case and then PM me the number.

Thanks!

KingChris
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0 VikenNajarian over 4 years ago in reply to KingChris

Hello,

I opened a support case, here is the number: 9730953

Viken

XG Certified Architect

Sophos Gold Partner - Reseller from Lyon, France
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+1 VikenNajarian over 4 years ago in reply to VikenNajarian

Problem Solved,

The compatibility management has been removed and re-downloaded, and the problem is now solved, I can manage my v18 XG on SFM :)

Thanks.

Viken

XG Certified Architect

Sophos Gold Partner - Reseller from Lyon, France
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0 Adam Rippon over 3 years ago in reply to VikenNajarian

Hi,

We seem to have the same issue.

SFM is managing 59 XG Firewalls running 17.5.11 without an issue. However we have a single firewall running 18.0.0 and it shows up green and in sync on the dashboard however simply wont take any changes pushed to it. I have re-downloaded the compatibility pack for SFM and still the same result.

Any suggestions?

Thanks

Adam
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0 Adam Rippon over 3 years ago in reply to VikenNajarian

Hi,

We seem to have the same issue.

SFM is managing 59 XG Firewalls running 17.5.11 without an issue. However we have a single firewall running 18.0.0 and it shows up green and in sync on the dashboard however simply wont take any changes pushed to it. I have re-downloaded the compatibility pack for SFM and still the same result.

Any suggestions?

Thanks

Adam
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0 VikenNajarian over 3 years ago in reply to Adam Rippon

Hello,

What is the firmware version of your SFM ?

Viken

XG Certified Architect

Sophos Gold Partner - Reseller from Lyon, France
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0 Adam Rippon over 3 years ago in reply to VikenNajarian

Hi,

We are using SFMOS 17.1.2 MR-2

Thanks for your help
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0 VikenNajarian over 3 years ago in reply to Adam Rippon

Hi,

Are you able to open the involved firewall configuration in SFM, and navigate through the different menus ?

Viken

XG Certified Architect

Sophos Gold Partner - Reseller from Lyon, France
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0 Adam Rippon over 3 years ago in reply to VikenNajarian

Hi Viken,

I must apologise... it appears i can browse & push rules / config etc when i select the individual firewall from SFM. I will re-do the testing i was performing to see if i can re-create the issue or establish if the limitation was pushing a change when all devices were displayed.

Thanks again

Adam
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