After successfully migrated my XG135W from v17.5.9 to v18, I'm unable to manage my firewall in SFM.I downloaded the compatibility pack from SFM for v18 firmware as shown on this screenshot:
But when I select the v18 firewall in the list of the firewalls managed by SFM and I click OK, nothing happens.:
Thank you for your help.
I have confirmed that my test system is also unable to select the v18 firewall that I have configured with SFM.
Please could you open up a support case and then PM me the number.
KingChrisCommunity Support | Sophos Support Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts | If a post solves your question use the 'This helped me' link
I opened a support case, here is the number: 9730953
XG Certified Engineer
Sophos Gold Partner - Reseller from Lyon, France
The compatibility management has been removed and re-downloaded, and the problem is now solved, I can manage my v18 XG on SFM :)
We seem to have the same issue.SFM is managing 59 XG Firewalls running 17.5.11 without an issue. However we have a single firewall running 18.0.0 and it shows up green and in sync on the dashboard however simply wont take any changes pushed to it. I have re-downloaded the compatibility pack for SFM and still the same result.Any suggestions?
What is the firmware version of your SFM ?
We are using SFMOS 17.1.2 MR-2
Thanks for your help
Are you able to open the involved firewall configuration in SFM, and navigate through the different menus ?
I must apologise... it appears i can browse & push rules / config etc when i select the individual firewall from SFM. I will re-do the testing i was performing to see if i can re-create the issue or establish if the limitation was pushing a change when all devices were displayed.