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user with admin privileges can't login

I've created a user with admin privileges (User type: Administrator and Profile: Administrator), but this user can't login into the admin portal (port 4444), but it can login into the user portal (4443) where it get prompted to create a OTP.

In the log I see "User admin2 failed to login to Web Admin Console because of wrong credentials"

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  • OTP must be disabled globally! If you disable it only for webadmin, OTP is still enabled.

    Try to disable it globally.


    Security Architect

    UTM Certified Architect - XG Certified Architect

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