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XG 135 random reboots

Louis Swanepoel

Hi

 

I have a XG 135 running SFOS 17.5.8 MR-8 and it has very recently started to randomly auto reboot during the day. It has happened twice now on two separate occasions.

All I can see in the logs is that the device has started, and no reason given for the sudden reboot, and all statistics eg under Firewall Rules have reset to zero?

Anyone else experiencing this?

Louis



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  • 0

    Hello Louis,

    what HW revision is your XG135? If it's rev.2 (see to the label on the bottom of the appliance) it is most likely a defective Intel Atom CPU. It is a known problem of the Atom CPU series. If your HW appliance is supported by Sophos ( you have support contract or valid license ), ask only Sophos to replace the HW appliance. 

    Regards

    alda

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  • 0

    Hello Louis,

    what HW revision is your XG135? If it's rev.2 (see to the label on the bottom of the appliance) it is most likely a defective Intel Atom CPU. It is a known problem of the Atom CPU series. If your HW appliance is supported by Sophos ( you have support contract or valid license ), ask only Sophos to replace the HW appliance. 

    Regards

    alda

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