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I have a XG 135 running SFOS 17.5.8 MR-8 and it has very recently started to randomly auto reboot during the day. It has happened twice now on two separate occasions.
All I can see in the logs is that the device has started, and no reason given for the sudden reboot, and all statistics eg under Firewall Rules have reset to zero?
Anyone else experiencing this?
Hi Louis Swanepoel Sorry for the inconvenience caused!I would recommend the below steps.1. Check for system graphs and verify CPU and other resources usage for the approximate time of issue occurred.- https://community.sophos.com/kb/en-us/1231862. Please share the output of the below commands from Sophos SSH Console in the log file- https://community.sophos.com/kb/en-us/133678
console> system diagnostics show sysmsg
console> system diagnostics show syslog lines 1000
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Incident happened at just before 08:47in the morning.
Graphs seem normal at the time except for a brief spike on boot which I think is normal
I had a look at the console log output as suggested and with my limited understanding, I can see nothing specific at the time of incident. I would prefer not sharing them publicly as they contain sensitive ip addresses and info
We haven't seen reboots, but we've seen our 430 just completely lock up and not pass traffic. After it happening twice within a two week span Sophos support sent me a replacement unit. I'm not sure if it's actually a hardware or software issue, support didn't say.
Yeah... mine locks up too for a minute or so where zero traffic will pass and then it hard reset/reboots itself