Hi Community, Sophos is investigating reports of XG Firewall users who are experiencing errors trying to register to Sophos Central. The following message is shown: "Temporary error while accessing Sophos Central". This article has been published and will be updated when more information is available. Regards,

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[Sophos Notification] Advisory: Sophos XG Firewall - Issues registering with Sophos Central

FloSupport over 4 years ago

Hi Community,

Sophos is investigating reports of XG Firewall users who are experiencing errors trying to register to Sophos Central.

The following message is shown: "Temporary error while accessing Sophos Central".

This article has been published and will be updated when more information is available.

Regards,

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0 FloSupport over 4 years ago

[Update - 8/18/2019 3pm EDT]
This issue is being actively investigated by Sophos Engineering. We expect to have another update by 5pm EDT today.

Florentino
Director, Global Community & Digital Support
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0 Akeem Mckenzie over 4 years ago

Hey,

I experienced the same problem.

Sophos Support said that i should try registering the XG using Incognito Mode.
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0 FloSupport over 4 years ago in reply to Akeem Mckenzie

[Update - 8/18/2019 7pm EDT]

An update was released, and we are seeing successful Sophos XG Firewall registrations with Sophos Central now.

Any users still experiencing issues related to XG and Central registration are requested to contact support and reference this article for further investigation.

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the 'Verify Answer' button.

The Award-winning Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Akeem Mckenzie over 4 years ago in reply to FloSupport

Will test later and respond.
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0 Rogerio Minatel over 4 years ago in reply to FloSupport

I am also not able to register my Sophos XG 115 with Sophos Central. He is currently on v18 and, after entering the account data, after a few moments the message in red appears saying that the operation has expired. I had already registered the appliance at another time, but now I can't.

Follows the image of the error and also the Chrome console recording errors in the application.
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0 FormerMember over 4 years ago in reply to Rogerio Minatel

Hi Rogerio Minatel,

The error suggests that it might be the issue with the Sophos Central credentials.

I tried to replicate the issue in my LAB and I was able to register the firewall to the central without any issue.

Please try to login to the central account with the same account detail to make sure you are able to login the central.

Please use central admin account credentials to register firewall with the central.

Please check this KB Article for the detail: Sophos XG Firewall: How to enable Sophos Central Management

Thanks,
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0 Rogerio Minatel over 4 years ago in reply to FormerMember

H_Patel,

the credentials were correct, I had already verified that. So much so that I logged into Sophos Central and other Sophos services with the same credentials.

However, it worked!
Something happened in this interval, because, I tried a little while ago, and a new notification appeared in yellow (which I did not pay attention to getting the content), but on the Chome console appeared "Central Synchronization Registration failed Device is already registered with Sophos Central". After that, I went to check it out at Central and the firewall was there!

Thank you anyway!
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