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Some incoming messages end up with MIME content in message body (Exchange 2016, XG 17.5 MR4)

A small subset of incoming email messages are appearing in user inboxes in a strange format which I'd characterise as "MIME not decoded properly" format. For example, the first few lines of one message:

Content-Type: multipart/alternative;

Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: base64


There doesn't seem to be any pattern to this yet; or at least none I've identified. There are no other MTAs involved - just Office 365, Sophos in MTA mode, and the internal Exchange server. Since most messages are working, I'm not even sure where to start with this or what other information will help, so any suggestions are welcomed.

Edit: There appears to be a significant difference in the SMTP headers. The "broken" email I have shows headers like this:

Content-Type: text/plain; charset="iso-8859-1"
Content-ID: <>
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0

Compare that to a working email from the same sender to the same recipients:

Content-Type: multipart/related;
MIME-Version: 1.0

Is it possible the Sophos is breaking it apart and reassembling poorly during scanning? There doesn't appear to be anything obviously "strange" in the re-sent copy that worked.

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Parents Reply
  • Hi FloSupport,

    i have the same problem in SFOS 17.5.4 MR1.

    When this problem will be definitivly resolved ?

    I have not see the resolution of NC-44646 in SFOS 17.5.6 or 17.5.7

    This bug is very annoying. And he is present since the first version of SFOS 17.5