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Sophos XG Firewall 17.5: Logs are not updating on the GUI "Log Viewer"

Deepak Verma

Sophos XG firewall is offering on Device Reporting and logs, which is a good feature for all SMBs. There is another module "Sophos iView" available for logs and reporting but it is good for some critical organization or big data Center who need a lot of logs, reports, and backup of all those.   

Recently, I faced an issue as there is no log showing on the GUI "Log Viewer" but you will see all logs through the command line or some new logs on the auxiliary device but not on the primary devices (new logs not updating). This issue is reported on a virtual and hardware firewall as well. Today I am going to share how to handle this issue without book a ticket with the NOC team.

 

Issue Reported:

Logs are not updating on the GUI "Log Viewer" application of the Sophos XG firewall. 

Troubleshooting Steps:

Please read a full blog post at:

http://www.routexp.com/2019/04/sophos-xg-firewall-175-logs-are-not.html



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    Hi,

    As my closing comment on this issue that this is happening due to some instability issue and it will go away if you will disable the Email Notification for IPSec  Tunnel up/Down and Email Later for Login failure (as per shown in the Picture). 

     

    Regards,

    Deepak Kumar

    Sophos Architect | NSE 4 | CCNP | CISE 

  • 0 in reply to Deepak Verma

    Hi,

    that is not a fix, but a temporary work around that does not offer solution to the missing services. It is not an instability issue, but a software issue that should have been fixed in MR-6 as promised.

    Ian

     

    edited layout, something went wrong with the page load.

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    rfcat_vk said:
    that is not a fix

     

    +1

    But at least Garner has remained up for now. Better to have it working that the need for that email notification.

    Sophos XG 450 (SFOS 18.5.1 MR-1)

    Sophos R.E.D 50 x 2

    Always configuring new stuff.....

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  • 0 in reply to rfcat_vk

    rfcat_vk said:
    that is not a fix

     

    +1

    But at least Garner has remained up for now. Better to have it working that the need for that email notification.

    Sophos XG 450 (SFOS 18.5.1 MR-1)

    Sophos R.E.D 50 x 2

    Always configuring new stuff.....

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