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unable to access webadmin/portal

Hello,

a have a XG that the webadmin and user portal have stopped working, either via LAN or WAN(you try to access it and it times out).

Access through SSH works perfectly.

All FW services "seem" to work fine, stations browse, port forwards work, PPTP does NOT WORK(can't remember if it's configured) and i haven't tried SSLVPN

  • tried rebooting, twice, it did nothing.
  • tried the "service tomcat:restart -ds nosync", again, does nothing
  • Tried system appliance_access, nothing

FW is running SFOS 17.0.5 MR-5

 

¿any ideas?



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  • Hi,

    Can you show us a tcpdump of the request?

    Cheers

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  • packets arrive ok, this is  tcpump from the LAN:

     

    CR15iNG_AM02_SFOS 17.0.5 MR-5# tcpdump 'port 4444'
    tcpdump: Starting Packet Dump
    15:33:03.173245 PortA, IN: IP servidor.bei.local.32406 > 129.168.0.1.4444: Flags [S], seq 489329979, win 8192, options [mss 1460,nop,wscale 8,sackOK,TS val 34986962 ecr 0], length 0
    15:33:05.325728 PortA, IN: IP servidor.bei.local.32403 > 129.168.0.1.4444: Flags [S], seq 1660734473, win 8192, options [mss 1460,nop,wscale 8,sackOK,TS val 34987177 ecr 0], length 0
    15:33:06.183888 PortA, IN: IP servidor.bei.local.32406 > 129.168.0.1.4444: Flags [S], seq 489329979, win 8192, options [mss 1460,nop,wscale 8,sackOK,TS val 34987263 ecr 0], length 0
    15:33:11.331766 PortA, IN: IP servidor.bei.local.32403 > 129.168.0.1.4444: Flags [S], seq 1660734473, win 65535, options [mss 1460,sackOK,TS val 34987778 ecr 0], length 0
    15:33:12.189709 PortA, IN: IP servidor.bei.local.32406 > 129.168.0.1.4444: Flags [S], seq 489329979, win 65535, options [mss 1460,sackOK,TS val 34987863 ecr 0], length 0

  • Thanks.

    Could you perform a netstat?

    netstat -an | grep 4444

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  • no results for that command.

    i've opened a support case for this as it seems it's not going to be that trivial to fix, number 8020434

  • solved, for some reason the web gui was configured on a nonstandard port(i remember afterwards because the ISP was blocking high port access).

     

    support ran a command that reported the correct webadmin port