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Sophos hanging with message fetching latest policy

sandeep gurjar over 7 years ago

Sophos client app has been showing

"Security Enabled"

"Fetching latest policy"

this has been showing for 1 hour is this a known outage?

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sandeep gurjar over 7 years ago

Eventually changed to security enabled after 4 hours
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sandeep gurjar over 7 years ago

Eventually changed to security enabled after 4 hours
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RichBaldry over 7 years ago in reply to sandeep gurjar

Glad to hear it recovered. This can happen when the client is prevented from contacting the Central services for any reason. We have experienced occasional interruptions in services, but it can also be due to local network issues.

Please note that questions about Central Web Gateway are better posted in the Sophos Central group on the Sophos Community.
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