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Categorisation Issues?

Andrew Meek

Has anyone else experienced categorisation issues today in Europe?  3 web appliances managed by a virtual SMA, intermittently and randomly across different appliances some sites would suddenly show as uncategorised, but at the same time be categorised correctly on another appliance. As if the categorisation service wasn't responding. No connectivity issues across any appliance, all tests pass. Any reported issues anywhere today?  



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    Hi  

    Apologies you weren't able to receive a clear answer from Support when inquiring. The issue was not discovered until late afternoon during North American hours. After some investigation, we have found the root cause of the Categorization issue experienced yesterday. The issue has since been re-mediated. Please allow some time today for the changes to be delivered. If you still experience this issue tomorrow, please contact Support. 

    Thanks,

    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
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  • 0

    Hi  

    Apologies you weren't able to receive a clear answer from Support when inquiring. The issue was not discovered until late afternoon during North American hours. After some investigation, we have found the root cause of the Categorization issue experienced yesterday. The issue has since been re-mediated. Please allow some time today for the changes to be delivered. If you still experience this issue tomorrow, please contact Support. 

    Thanks,

    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
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