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Reset Factory ES1100

namnt

Hi Team!

I have an ES1100 and it has been configured. Now I want reconfigure new setting but I don't remember account for access management. I want reset factory ES1100 but How do it?

Thanks for any help

regards

Nguyen Thanh Nam

:22513


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  • +1

    Hi - Welcome to SophosTalk.

    At the moment there is no factory reset option for an ES appliance.  However, you can get this password reset by sophos support via remote assistance.

    Please call Sophos support for help with this.  They'll ask you to use the 'Forgot your password' link on the login page to enable remote assistance where the password can be reset. 

    Note:  For security reasons you'll need an activation code to do this which you should have received when you purchased.  Don't worry if you don't have this, support can arrange for this to be resent to a company contact.

    The alternative to this would be to arrange to have the box re-imaged to it's factory default by a Sophos partner.

    Hope this helps,

    Tom.

    :22597
Reply
  • +1

    Hi - Welcome to SophosTalk.

    At the moment there is no factory reset option for an ES appliance.  However, you can get this password reset by sophos support via remote assistance.

    Please call Sophos support for help with this.  They'll ask you to use the 'Forgot your password' link on the login page to enable remote assistance where the password can be reset. 

    Note:  For security reasons you'll need an activation code to do this which you should have received when you purchased.  Don't worry if you don't have this, support can arrange for this to be resent to a company contact.

    The alternative to this would be to arrange to have the box re-imaged to it's factory default by a Sophos partner.

    Hope this helps,

    Tom.

    :22597
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