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ES4000 -> Virtual Email Appliance

RBGE

Hi all,

Apologies if this is an obvious question, but I can't seem to find the relevant info.  Basically we've got an (out of warranty) ES4000 e-mail appliance and are just about to renew our subscription (Data Protection Suite).  However, since the appliance is out of warranty and has had a few disk failures so far, one of the options we're looking at is replacing it with a virtual appliance.  I note that an activation code is needed for this, but I can't find one in any of the license documentation I have.

In short, my question is do I have to buy this separately, or can I just ask for one?  As mentioned above, we've already got licenses for the Data Protection Suite, which I believe covers this (???).  The whole point of looking at the virtual appliance is the cost saving as opposed to buying a new physical one, which may not be valid if another purchase is required for an activation code!

Thanks for any info!

:28929


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    Just to clarify on your post SGICT - It's only if you have reason to change the code on an existing appliance that support need to do this.  For a new appliance we should automatically e-mail you the code which you enter during the initial setup. 

    If you already have a license for our email security products, you just need to pay a (reasonable) admin fee for ordering the virtual e-mail appliance activation code - contact your sales office.

    Once you have the code it can be used to register any virtual appliances you create (of the same type).  

    Thanks,

    Tom.

    :29231
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  • 0

    Just to clarify on your post SGICT - It's only if you have reason to change the code on an existing appliance that support need to do this.  For a new appliance we should automatically e-mail you the code which you enter during the initial setup. 

    If you already have a license for our email security products, you just need to pay a (reasonable) admin fee for ordering the virtual e-mail appliance activation code - contact your sales office.

    Once you have the code it can be used to register any virtual appliances you create (of the same type).  

    Thanks,

    Tom.

    :29231
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